Our privacy policy

We are committed to protecting and respecting your privacy and to complying with data protection legislation including, but not limited, to the General Data Protection Regulation 2016/679 which came into force on 25th May 2018. This policy sets out how we do that, and how we support your rights concerning any personal data that we process or store. This privacy policy was last updated on 24th August 2018.

Who are 'we'?

We provide services to companies designed to provide alliance, partnering, network and collaboration teams with insights into their relationships with other internal and external teams. We provide our services to organisations in a variety of sectors including life sciences, technology, healthcare and energy. These services are provided in person, through electronic messaging and telephone services and through our two websites: BioPartnering.com and Vocalise.io. We are based in London in the United Kingdom and our company registration number is 3271460.

What this policy covers

This policy covers the data that we process and store about:

  1. People who visit our website;
  2. Feedback provided by individuals and organisations at the request of our clients;
  3. Our clients in respect of any personal data they ask us to process for them.

Information we may collect and process about you

  1. Information that you provide by filling in data collection instruments on our websites. For example, forms collecting feedback requested by other teams with which your team has an ongoing or terminated relationship.
  2. Your name, email address and source of contact when you sign up to request information about our services.
  3. If you contact us, we may keep a record of that correspondence.
  4. We may collect standard log information about your computer, including (where available) your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
  5. We may collect the pages you visit on our site before you opt to try or purchase our services. This data is held indefinitely in an aggregated and anonymised form.
  6. We do not process or store any sensitive personal data about our clients, prospects, suppliers, partners or website visitors.

How we use your information

  1. To provide our services to clients and to carry out our obligations arising from any contracts entered between clients and ourselves.
  2. To notify you about changes to our services, our privacy policy or our terms and conditions, where you have consented to be contacted for such purposes.
  3. We may invite you to complete surveys that we use to check that we are delivering good services to you or for research, although you do not have to respond to them.

Where we store your information

To provide our services and to make them resilient so that we can support recovery from system failure or natural disaster we store and process data both within and outside the European Economic Area (EEA). Some of our suppliers and partners are situated outside the EEA.

We comply with European Union data protection legislation concerning transfer of data between countries by making sure that your personal information will only be transferred on the basis of one of the following safeguards:

  1. the country to which we send the data is approved by the European Commission as providing an adequate level of protection for personal information;
  2. the data transfer is permitted under arrangements or legislation approved by the European Commission, such as the EU-US Privacy Shield;
  3. we have agreed standard contractual clauses approved by the European Commission in which the recipient commits to keeping the personal information safe.

Cookies

Our websites uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our websites.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

the law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent by contacting us.

How long we retain data

We have to keep information about our clients for a period of time specified by current legislation to comply with certain legal, tax and accounting rules.

We keep marketing data for two years after we have received consent to use it, and in order to provide service to our clients and partners we keep correspondence indefinitely.

We delete data sooner than this if we receive a valid request to do so.

Security

We have a policy in place covering data protection, confidentiality and security and we review regularly the appropriateness of the measures we take to keep the data that we hold secure.

Whenever we transfer personal data we use secure connections including https connections and whenever we store personal data it is encrypted to accepted industry standards.

Our legal basis for processing data

To fulfil or enforce our contracts with our clients we:

  1. process and store contact information and information that our clients pass to us when we act as data processors;
  2. send our clients information about their use of our product and services where it is important or useful for them to receive it, such as feature updates or maintenance plans;
  3. process limited payment information and pass details to appropriate banks and payment processing providers.

Where we believe it is in our reasonable and legitimate business interests we use the personal data of our clients and business partners to:

  1. improve our products and provide good service;
  2. make contact from time to time to manage our business relationships with them;
  3. seek feedback so that we can improve their experience of dealing with us.

With the consent of recipients we send research articles, marketing communications, offers and promotions; anyone who has given consent may withdraw it at any time and we make it easy for them to do this.

Sharing your information

To provide services that meets our clients’ needs we work with other service providers whose software constitutes some components of our system. They have access to personal data when they provide us with services such as technical infrastructure, email processing, and hosted software for product development, sales, marketing and analytics. In order to fulfil our own data protection obligations we impose strict conditions on how our service providers store, use and share data on our behalf.

We never sell data.

We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may, if it is relevant, disclose your personal data to the prospective seller or buyer.

If Silico Research Limited (or substantially all of its assets) is acquired by a third party the personal data held by the company about its clients will be one of the transferred assets.

In exceptional circumstances, for example if we are required to by law or if it’s necessary to protect the rights, property or safety of our company or our clients or others, we may disclose personal data that we hold.

Your rights about your data

If we’re sending you research findings or marketing communications that you no longer want to receive, you can unsubscribe easily using the features and links we provide in each email we send, or by emailing us at contact@biopartnering.com.

You may also:

  1. Ask us what data we hold about you and make sure it’s correct.
  2. Ask for a copy of your personal data.
  3. Ask us to delete all your personal data.
  4. If we do hold information about you we will:
  5. give you a description of it;
  6. tell you why we are holding it;
  7. tell you who it could be disclosed to;
  8. let you have a copy.

If you believe that any information we hold about you is incorrect or incomplete, please contact us at contact@biopartnering.com. We will promptly correct any information found to be incorrect.

Changes to our Privacy Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

How to contact us

We welcome questions, comments and requests regarding this privacy policy and how we handle information about you. Please email us at contact@biopartnering.com.

How to complain

If you’re unhappy with the way we have handled your personal information and we cannot resolve the matter with you directly, you may complain to the Information Commissioner's Office online at https://ico.org.uk/global/contact-us/ or write to them at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.